Disclaimer: Everest Group and Everest Customer Solutions share no affiliation despite name similarities.

Everest Group Positions Everest Customer Solutions as a Major Contender

Everest Group has positioned Everest Customer Solutions as a Major Contender in their first Life Sciences Commercial Services Specialists PEAK Matrix® Assessment.

Everest Group is a global research firm focused on strategic IT, business services, engineering services, and sourcing. Clients use their services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes.

The report is based on proprietary information including a database of IT services contracts of major service providers, a database of IT service providers, service provider briefings, and buyer reference interviews. It focuses on life sciences specialists who provide commercial services, such as data management, marketing effectiveness, salesforce engagement, provider and patient engagement, and platform services enabled by various technologies.

Everest Group included Everest Customer Solutions alongside almost a dozen other providers, assessing several metrics that indicate market impact and vision and capability in the life sciences industry.

“The life sciences industry is witnessing noteworthy changes, including an enhanced focus on customer experience, a rise of new go-to-market channels, migration to a virtual sales model, and a need for hyper-personalized HCP engagements. As such, enterprises are also looking at reinventing their sourcing models and have started differentiating vendors based on their unique value propositions. While large service providers still dominate the services industry, specialists have been able to carve out a niche for themselves due to their superior domain expertise, life sciences services specialization, and intimacy with clients,” said Chunky Satija, Vice President, Everest Group.

“Everest Customer Solutions has a well-defined vision to focus on the niche segment of rare diseases and gene therapy and address the dynamic needs of SMBs and start-up clients. Its partnership-driven engagement model coupled with innovative and risk-sharing commercial models helped it earn credibility in its focus client segment as well as be positioned as a Major Contender on Everest Group’s Life Sciences Commercial Services Specialists PEAK Matrix®.”

Some strengths of Everest Customer Solutions that Everest Group identified include:

• Tailormade solutions informed by our understanding of specific requirement nuances rather than off-the-shelf, generic solutions
• Comprehensive data management services suite delivered via in-house platforms – Sherpa MW, Basecamp master data management, and Ascent data warehouse
• Innovative, risk-sharing commercial models that address the dynamic needs of SMBs and start-ups with flexible pricing options
• Partnership-driven engagement model and hands-on approach in providing strategic consultations, good face leadership face time, customer support, and value-added decisions support

Read the custom report below and reach out to Everest Customer Solutions here to learn how we can help your life sciences organization.

Life Sciences Commercial Services Specialists PEAK Matrix ® Assessment 2022, Everest Group, December 2021.